Privacy Policy

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Legal & Trust

Effective Date: April 7, 2026

Last Updated: April 7, 2026

• Information We Collect
• How We Use Your Information
• Sharing Your Information
• Online Store & Purchases
• Cookies & Tracking
• Data Security
• Your Rights & Choices
• Children's Privacy
• Third-Party Links
• Changes to This Policy
• Contact Us

At Nest & Recover, your privacy and the privacy of your family are sacred to us. 

This policy explains, in clear language, what information we collect, why we collect it, and how we protect it so you can focus on what matters most: your recovery and your baby.

We collect information in two ways: information you provide directly to us, and information collected automatically when you use our website or store.

• Contact details — name, email address, phone number, and mailing address when you inquire about our services, make a purchase, or contact us.
• Booking & intake information — details about your pregnancy, birth, and postnatal care preferences when you schedule services.
• Purchase information — billing and shipping address, order details, and payment method when you shop our online store (bathrobe, candles, thermos, and other items).
• Account credentials — if you create an account on our website.
• Messages & inquiries — any communications you send to us via email or our contact forms.

• Device & browser data — IP address, browser type, operating system, and device identifiers.
• Usage data — pages you visit, time spent on pages, links clicked, and referring URLs.
• Cookie data — see our Cookies section below for full details.

We use your information only for purposes that support your care experience and our services:

• To process and fulfill your online store orders (bathrobe, candles, thermos, and gift items)
• To schedule and deliver postnatal care services
• To communicate with you about your order, booking, or inquiry
• To send you care tips, promotions, and updates — only if you opt in
• To improve our website, products, and services
• To comply with legal obligations
• To prevent fraud and ensure payment security

We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

We share your information only when necessary to provide our services or as required by law:

• Service providers — trusted partners who help us operate our website, process payments, ship orders, and deliver care services. They are contractually bound to protect your data and use it only for the services they perform for us.
• Payment processors — your payment card details are processed securely by our payment provider and are never stored on our servers.
• Shipping & logistics partners — to deliver your store purchases to your door.
• Legal authorities — if required by law, court order, or to protect the rights and safety of our clients and staff.
• Business transfers — in the unlikely event of a merger, acquisition, or sale of our business, your information may be transferred. You will be notified of any such change.

When you purchase from our online store at nestandrecover.com/store — including our Luxury Bathrobe, Scented Candle, Metal Thermos, and other keepsake items — we collect the information necessary to complete and ship your order.

Order Data

Name, shipping address, email, and order details retained for order fulfillment and your records.

Payment

Processed securely via our payment partner. We do not store full card numbers on our servers.

Order History

If you create an account, you can view your past orders and manage your preferences anytime.

Receipts

Order confirmations and shipping notifications are sent to the email address you provide at checkout.

We use cookies and similar technologies to improve your experience on our website. Cookies are small files stored on your device.

• Essential cookies — required for the website and shopping cart to function. Cannot be disabled.
• Analytics cookies — help us understand how visitors use our site so we can improve it. Anonymous and aggregated.
• Marketing cookies — used to show you relevant content and ads, only if you consent.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling cookies may affect some features of the website and store.

We take the security of your personal information seriously. We implement industry-standard safeguards including:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure, access-controlled servers for data storage
• Limited access to personal data — only staff who need it to perform their role
• Regular security reviews and updates

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you believe your information has been compromised, please contact us immediately.

You have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Deletion — request that we delete your personal data, subject to legal requirements.
• Opt-out of marketing — unsubscribe from emails at any time using the link in our emails or by contacting us directly.
• Data portability — request your data in a portable, machine-readable format.
• Withdraw consent — where we rely on your consent to process data, you may withdraw it at any time.

To exercise any of these rights, please contact us at the details provided below. We will respond within 30 days.

Our website and store are intended for adults. We do not knowingly collect personal information from children under 13 years of age. If we discover that we have inadvertently collected information from a child under 13, we will delete it promptly. If you believe we may have collected such information, please contact us immediately.

Our website may contain links to third-party websites, social media platforms, or partner services. This Privacy Policy applies only to nestandrecover.com. We are not responsible for the privacy practices of other websites and encourage you to review their privacy policies before sharing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email.

We encourage you to review this page periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests related to this 

Privacy Policy or your personal data, our team is here to help.

Have a privacy question or a request?

Our team will respond within 2 business days.